Privacy policy
We know that in this digital age, your privacy is important. This Privacy Policy reflects our commitment to protecting personal data and the choices we offer you regarding how your data is used. We welcome you to read more about how we keep your information safe, as well as how you can exercise your rights. In addition, our Privacy policy covers our treatment of data that may be personal to you.
We will review, update, and amend these policies from time to time, consistent with our business needs and technology. We encourage you to check back periodically for new updates or changes. Your continued use of the service makes up for your acceptance of any change to this Privacy Policy. We are the data controller of your information. We handle and process all data on behalf of our customers
You may likewise decide not to give us "discretionary" Personal Data; however, please remember that without it, we will most likely be unable to provide you with the full scope of our administrations or with the best client experience when utilizing our Services.
This Privacy Policy (“Privacy Policy”) describes how Silend App, LLC. Will gather, use, and maintain your Personal Information on the Silend App. It will also explain your legal rights with respect to that information.
By using the App or services, you confirm that you have read and understood this Privacy Policy and our Terms (together referred to herein as the “Agreement”). The Agreement governs the use of App. We will collect, use, and maintain information consistent with the Agreement.
What private data do we collect from the people who visit our App?
When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:
Account Data: To use certain features (like send and receive funds), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address and password, and assign you a unique identifying number ("Account Data").
Personal Data: Personal Data is information that can be used to identify you specifically, including your name, zip code, email address, telephone number, and address. You consent to give us this information by providing it to us voluntarily on our mobile Application. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our App.
Financial Data: Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to allow you to send and receive funds through the App. We store limited financial data. Most financial data is transferred to our payment processor, PayPal, and you should review these processors' Privacy Policies to determine how they use, disclose, and protect your financial data.
As a courtesy, PayPal Privacy Policy can be found here https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Contact information. An Authorized User is required to provide some contact information (e.g., an email address) when making an account on the Services.
Data About Your Accounts on Other Services:
We may obtain certain information through your social media or other online accounts if they are connected to your Silend account. If you login to via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service, we may collect your name, profile picture, account ID number, login email address, location, the physical location of your access devices, gender, birthday, and list of friends or contacts.
Social Networking Data: We may access personal information from social networking sites and apps, including Facebook, Pinterest, LinkedIn, and Twitter, which may include your name, your social network username, location, email address, age, gender, and profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
Mobile Device Data: If you use App, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.
Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.
If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.
Automatically collected information about your use of our Services or tools,
This information is registered automatically with the visit by the own configuration or manual of each tool on the mobile application
When you visit, connect with, or utilize our service, we may gather, record, or create specific specialized data about you. We do so either autonomously or with the assistance of third gathering Service Providers, including using "cookies" and other following innovations.
We automatically collect certain information when you visit, use or navigate the Mobile application. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Mobile application and other technical information. This information is primarily needed to maintain the security and operation of our Mobile application and for our internal analytics and reporting purposes.
The information we collect includes:
Log and Usage Data. Log and usage data are service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Mobile Application, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, settings, and information about your activity on the Mobile application (such as the date/time stamps associated with your usage, pages, and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or another device you use to access the Mobile application. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Mobile application. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). By using GPS location, which allows you to find help near you to send and receive money, You can opt-out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, that if you choose to opt-out, you may not be able to use certain aspects of the Services.
How do we use your details?
We process personal data to operate, improve, understand, and personalize our services. We use personal data for the following purposes:
Create your account; and
Allow you to help people around the community anonymously
Correspond with you; and
To communicate with you about the Services, including Service announcements, updates, or offers.
Correspond with you; and
Compile anonymous statistical data for our own use or for a third party's use; and
Assist law enforcement as necessary; and
Prevent fraudulent activity on our website or mobile App; and
Analyze trends to improve our website and offerings.
To fulfill or meet the reason you provided the information (e.g., to help provide our Site services to you).
To personalize and develop our site and the services we provide you and improve our offerings.
To provide certain features or functionality of the services on the site.
For marketing and promotions.
To create, maintain, customize, and secure your account with us.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
To prevent illegal activity, fraud, and abuse.
To help our site that will be ready to serve you better.
We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.
As noted in the list above, we may communicate with you if you've provided us with the means to do so. For example, if you've given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve our services. If you do not want to receive communications from us, please indicate your preference by emailing us.
How to opt-out
When you engage us for the Services or make inquiries about our Services, you will be requested to provide your consent to us to send promotional material to you. You may stop the delivery or “opt-out” of future promotional emails by following the specific instructions in the email you receive.
How we use cookies
We use cookies and similar technologies for several purposes, depending on the context or service, including:
Recognize you if you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
We are keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
Detecting and preventing fraudulent activity and improving security.
We are conducting research and diagnostics to improve our offerings.
Reporting allows us to measure and analyze the performance of our offerings.
First-party cookies
Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by third-party providers whose services we have added to our pages or by us.
Performance cookies: These cookies allow us to count visits and traffic sources to measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
Targeting cookies: These cookies may be set through our site and used to build a profile of your interests and show you relevant adverts on other sites.
Third-Party Cookies and other tracking technology
Service
Description
Google Analytics (_ga, gat, gid)
This is an analytics service provided by Google Inc, which uses cookies to show us how visitors found and explored our site and App and how we can enhance their experience. It provides us with information about the behavior of our visitors (e.g., how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.
We use CONSENT (gstatic.com) cookies - they expire in 9 years.
California Consumer Rights
The California Consumer Privacy Act provides specific rights to those who live in California. If you are a California-based consumer, as that term is defined under California law, this section shall apply in addition to all other applicable rights and information contained in this Statement.
You have the right to request that we provide you with information about what personal information we collect, use, and disclose.
You have the right to request that we delete the personal information we, or our service providers, store about you.
We will not discriminate or retaliate against you if you elect to exercise any rights under this section of our Privacy Statement.
You may request that we not sell your personal information. As noted above, we do not sell your personal information, and we only share your personal information with third parties, as described in this Statement.
You have the right to designate an authorized agent to make a request on your behalf. Please see the Identity Verification Requirement below for information on our process for verifying that we have received a legally valid request.
If you are a California consumer and have additional questions based on this section of our Privacy Statement or wish to submit a request to request that we not share your information with third parties, please contact us by email or through the contact us page.
According to caloppa, we agree to the following:
Users can visit our App anonymously.
You'll be notified of any ONLINE PRIVACY POLICY changes via email
Coppa (children online privacy protection action)
With regards to the assortment of private information from children under the age of 13 years, the Children's Online Privacy Protection Act (COPPA) puts parents in charge. The Federal Trade Commission, United States' consumer safety firm, enforces the COPPA Guideline, which spells out what providers of websites and online services should do to safeguard children's privatizes and security online. For more details, Click Here or below link
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You may have the following rights: -
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful, but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.
How do we protect your details?
We have implemented industry-accepted administrative, physical, and technology-based security measures to protect against the loss, misuse, unauthorized access, and alteration of personal information in our systems. We ensure that any employee, contractor, corporation, organization, or vendor who has access to personal information in our systems is subject to legal and professional obligations to safeguard that personal information.
We do not use vulnerability scanning and/or scanning to PCI specifications.
We use regular Malware Scanning.
Your individual information is comprised behind secured systems and is merely accessible by a restricted number of folks who've special access privileges to such systems and must keep the information confidential carefully. Furthermore, all very sensitive/credit information you resource is encrypted via Secure Socket Layer (SSL) technology.
We implement several security measures whenever a user gets into, submits, or accesses their information to keep up the protection of your individual information.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.
Silend prohibits unauthorized access or use of personal information stored on our servers. Such access is a violation of law, and we will fully investigate and press charges against any party that has illegally accessed the information within our systems.
Can-spam act
The CAN-SPAM Act is a regulation that sets the guidelines for commercial email, establishes requirements for commercial announcements, offers recipients to have emails ceased from being delivered to them, and spells out hard fines for violations.
We accumulate your email to be able to:
Send information, react to questions, and/or other demands or questions
To maintain compliance with CANSPAM, we consent to the next:
Not use untrue or misleading subject matter or email addresses.
Identify the concept as an advertisement in some realistic way.
Include the physical address of our App headquarters or business
Screen third-party email marketing services for conformity, if one can be used.
Honor opt-out/unsubscribe demands quickly.
Allow users to unsubscribe utilizing the link at the bottom of every email.
If anytime you want to unsubscribe from receiving future emails, you can email us by using the contact form at our App Silend, and we'll immediately remove you from ALL communication.
Limitation of liability
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.
We make no legal representation that the App or services are appropriate or available for use in locations outside the United States. You may access the App from outside the United States. At your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.
Governing Law and Jurisdiction
This App originates from the United States. The laws of the United States. Without regard to its conflict of law, principles will govern these terms to the contrary. You hereby agree that all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the United States. By using this App, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.
Changes to this privacy notice
We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our App. You can also obtain an up-to-date copy of our privacy notice by contacting us.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact us or email us.
This document was last updated on May 7, 2022
